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Quality Service

You deserve quality care

What you have to say about your care means a lot to us. It helps us serve you with quality care and find ways to grow and improve. Our goal is to make sure you:
• Get quality care quickly.
• Always have easy access to health care.
• Are treated with respect and friendly customer service

Quality Improvement Program

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We have a Quality Improvement (QI) Program to ensure you get quality care.

Learn more.

Rights and Responsibilities

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You have rights and responsibilities.

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Fraud

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SWH of NY MHC (MAP) seeks to uphold high ethical standards for health care benefits and services to its members.

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Grievance and Appeals

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You have the right to file a complaint (grievance) or appeal.

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Patient Safety

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Senior Whole Health wants you and your family to be safe and healthy.

Learn more.