Severe Weather Assistance

With recent severe weather impacting the Southern United States, we wanted to let you know that Molina is here for you to help you recover. We know that coming back from a natural disaster is never easy, but we do have information and resources to help you with your transition.

Latest updates:

• Molina will not be canceling coverage for our members in Texas and Mississippi that are behind on their premium payments for the month of March.
• For new members whose first payment was due on February 1st and is now past due, Molina will accept full payment on all balances due up until March 31st.
• For new members whose first premium payment is due on March 1st, you have until March 31st to make full payment on all balances due.
• For members who currently receive Advance Premium Tax Credits (APTCs) and are in a grace period because you are late on one or more payments:
  • If you are one month behind on your premium payment as of March 1st, you remain covered, but we encourage you to make an immediate payment to ensure there is no gap or disruption in your coverage. Please go to MolinaPayment.com or log in to your MyMolina.com account to make a payment.
  • If you are two months behind on your premium payment as of March 1st, restrictions will begin related to Molina’s payment for care. However, if you have been affected by this recent weather event and require immediate access to medical services, please contact Molina Member Services at:
    • (MS): (866) 472-9484
    • (TX): (888) 560-2025
  • If you are three months behind on your premium payment as of March 1st, your coverage and Molina’s payment for care will continue to be restricted. Please go to MolinaPayment.com or log in to your MyMolina.com account to immediately make a payment and ensure restoration of full coverage.
• For members who are not receiving Advanced Premium Tax Credits and pay the entire premium, you also will receive an extra 30 days to pay until March 31st. Please go to MolinaPayment.com for a full list of payment options or visit your MyMolina.com account to make a payment.

Other Resources:

If you are still experiencing difficulties accessing care due to the recent severe weather conditions or weather related outages, Molina members have access to board-certified Teladoc virtual care. That means, instead of going to a provider’s office, you can use your mobile phone or device for:

• Convenient online visits, without leaving home
• Unlimited visits at no cost
• Prescriptions sent to your local pharmacy, if needed
• The right care, right now—no appointment necessary

Set up your account today! Go to Teladoc.com/MolinaMarketplace from your web browser or visit Teladoc.com/Mobile to download the app from your mobile device. You can also call Teladoc at (800) 835-2362 for help registering over the phone.

As you continue to access care during this difficult time, please rely on your MyMolina.com account page or the Molina Mobile App for quick and easy access to:

• Make a premium payment
• View your ID card
• Look up prescription information
• Find doctors in your area
• See your service history and much more

Signing up is simple. Visit MyMolina.com and follow the prompts to enroll. Or download the Molina Mobile App on Google Play or the Apple App Store.

For the care you need now, lean on Molina.