QHP Results

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QHP Results

 

Marketplace Qualified Health Plan Enrollee Experience Survey (QHP) Annual Results.

 

Molina’s scores for the past two years are below. You can see how Molina performs compared to our target goal.

 

Measure

2023 Rate

2023 Goal

2024 Rate

2024 Goal

Access to Care

67.5%

74.0%

72.1%

74.1%

Access to Information

49.6%

54.7%

52.1%

54.3%

Coordination of Care

83.6%

85.3%

84.7%

85.5%

Customer Service

68.2%

73.4%

67.1%

73.9%

Medical Assistances with Smoking and Tobacco Use Cessation

57.0%

60.7%

57.1%

60.7%

Rating of Health Plan

70.4%

73.9%

71.8%

74.1%

Rating of All Health Care

78.0%

81.3%

81.2%

81.9%

Rating of Personal Doctor

87.3%

89.1%

88.7%

89.5%

Rating of Specialist Seen Most Often

83.5%

86.9%

86.5%

87.1%

 

Molina Healthcare of Michigan Overall Marketplace Quality Rating = 3 Stars

 

CMS rates qualified health plans (QHPs) offered through the Exchanges using the Quality Rating System (QRS), which is based on third-party validated clinical measure data and QHP Enrollee Survey response data. CMS calculates QRS ratings annually using a 5-star scale. QHP issuers contract with HHS-approved survey vendors that independently conduct the QHP Enrollee Survey each year. QRS ratings and QHP Enrollee Survey results may change from one year to the next. For more information, please see CMS’ Health Insurance MarketplaceSM  Quality Initiatives website at: CMS.gov

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