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Qualified Health Plan Enrollee Experience Survey (QHP) Results
Marketplace Qualified Health Plan Enrollee Experience Survey (QHP) Annual Results.
Molina’s scores for the past two years are below. You can see how Molina performs compared to our target goal.
Measure |
2022 |
2023 |
Goal |
Access to Care |
70.5% |
67.5% |
74.0% |
Access to Information |
49.9% |
49.6% |
54.7% |
Annual Flu Vaccine (Adults 18-64) |
47.9% |
51.4% |
57.3% |
Coordination of Care |
85.2% |
83.6% |
85.3% |
Customer Service |
66.9% |
68.2% |
73.4% |
Medical Assistances with Smoking and Tobacco Use Cessation |
64.0% |
57.0% |
60.7% |
Rating of Health Plan |
74.5% |
70.4% |
73.9% |
Rating of All Health Care |
79.7% |
78.0% |
81.3% |
Rating of Personal Doctor |
90.4% |
87.3% |
89.1% |
Rating of Specialist Seen Most Often |
82.9% |
83.5% |
86.9% |
Molina Healthcare of Michigan Overall Marketplace Quality Rating = 4 Stars
CMS rates qualified health plans (QHPs) offered through the Exchanges using the Quality Rating System (QRS), which is based on third-party validated clinical measure data and QHP Enrollee Survey response data. CMS calculates QRS ratings annually using a 5-star scale. QHP issuers contract with HHS-approved survey vendors that independently conduct the QHP Enrollee Survey each year. QRS ratings and QHP Enrollee Survey results may change from one year to the next. For more information, please see CMS’ Health Insurance MarketplaceSM Quality Initiatives website at: CMS.gov