- Quality Service
Molina Healthcare of Texas ("Molina") seeks to uphold the highest ethical standards for the provision of health care benefits and services to its members and supports the efforts of federal and state authorities in their enforcement of prohibitions of fraudulent practices by providers or other entities dealing with the provision of health care services.
“Abuse” means practices that are inconsistent with sound fiscal, business or medical practices that result in an unnecessary cost to the Marketplace or in reimbursement for services that are not medically necessary or fail to meet professionally recognized standards for health care. It also includes recipient practices that result in unnecessary cost to the Marketplace.
"Fraud" means an intentional deception or misrepresentation made by a person with the knowledge that the deception could result in some unauthorized benefit to himself or some other person. It includes any act that constitutes fraud under applicable Federal or State law.
"Waste" is health care spending that can be eliminated without reducing the quality of care.
Federal False Claims Act, 31 USC Section 3279
The False Claims Act is a federal statute that covers fraud involving any federally funded contract or program. The act establishes liability for any person who knowingly presents or causes to be presented a false or fraudulent claim to the U.S. government for payment. The term "knowing" is defined to mean that a person with respect to information:
The act does not require proof of a specific intent to defraud the U.S. government. Instead, health care providers can be prosecuted for a wide variety of conduct that leads to the submission of fraudulent claims to the government, such as knowingly making false statements, falsifying records, double-billing for items or services, submitting bills for services never performed or items never furnished or otherwise causing a false claim to be submitted.
Health care fraud is:
Health care fraud includes but is not limited to the making of intentional false statements, misrepresentations or deliberate omissions of material facts from, any record, bill, claim or any other form for the purpose of obtaining payment, compensation or reimbursement for health care services.
|By a Member||By a provider|
|By a Member||By a provider|
|Using someone else’s insurance card.||False coding, altering records, or claims.|
|Altering or forging a prescription.||Balance billing by asking the patient to pay the difference between the discounted fees, negotiated fees, and the provider's usual and customary fees.|
|Knowingly enrolling someone not eligible for coverage under their policy or group coverage.||Billing for services not rendered or goods not provided.|
|Providing misleading information on or omitting information from an application for health care coverage, or intentionally giving incorrect information to receive benefits.||Billing separately for services that should be a single service.|
|Altering the billed amount for services.||Billing for services not medically necessary.|
|Altering the service date.||
Overutilization: Medically unnecessary diagnostics, unnecessary durable medical equipment, unauthorized services, inappropriate procedure for diagnosis.
Unbundling of procedures.
Reporting Fraud, Waste, and Abuse
You may report suspected cases of fraud and abuse to Molina's Compliance Officer. You have the right to have your concerns reported anonymously to Molina and the Texas Department of Insurance. When reporting an issue, please provide as much information as possible. The more information provided the better the chance the situation will be successfully reviewed and resolved. Remember to include the following information when reporting suspected fraud or abuse:
You may report fraud, waste, and abuse to Molina Healthcare through one of the following:
The Molina Healthcare Alert Line is available 24/7. It can be reached at any time (day or night), over the weekend, or even on holidays.
To report an issue by telephone, call toll-free at (866) 606-3889.Online To report an issue online, visit: https://molinahealthcare.AlertLine.com.
Write (marked confidential) to: Compliance Officer, Molina Healthcare of Texas, 84 NE Loop 410, Suite 200, San Antonio, TX 78216.
You may also report fraud, waste, and abuse to:
Texas Department of Insurance
TDI Fraud Unit
Telephone: (800) 252-3439