Your health is important to us! We have compiled a list of Behavioral Health resources that are available to you, your family or authorized representative.
Resources for a Mental Health or Substance Use Disorder Crisis:
For a life-threatening emergency, such as a suicide attempt, risk of a suicide attempt, or a possible drug overdose call 911 or go to the nearest emergency care facility.
988 Crisis Line: If you or a loved one is experiencing a mental health or suicidal crisis, you can call, text or chat 988 to talk to a trained crisis counselor.
The 988 line is confidential, free and available 24/7/365. 988-line services are available in Spanish and over 250 languages. For people who are deaf, hard of hearing or TTY users, please use your preferred relay service or dial 711 then 988.
National Suicide Prevention Lifeline: (800) 273-8255, Text 741741 or suicidepreventionlifeline.org.
- The Lifeline provides 24/7, free and confidential support including prevention and crisis resources for you or loved ones in distress.
Washington Crisis Connections:
- For immediate help in times of emotional crisis, you, your family, or friends in need may call the 24-Hour Crisis Line: 866-4CRISIS or (866)427-4747.
Washington Recovery Help Line: (866) 789-1511 or warecoveryhelpline.org
- Washington Recovery Help Line is an anonymous and confidential help line that provides crisis intervention and referral services for individuals in Washington State. Professionally trained volunteers and staff are available to provide emotional support 24-hours a day, seven days a week. In addition, they can suggest local treatment resources for substance use, problem gambling, and mental health, as well as to other community services.
Molina Healthcare of Washington will cover a member’s emergency behavioral health services provided by an emergency behavioral health provider, without prior authorization, regardless of the providers in-network status. Emergency behavioral health services include mobile crisis response teams, crisis stabilization units, withdrawal management, behavioral health triage facilities, and evaluation and treatment facilities.
Other Behavioral Health Resources:
WA Teen Link - Phone & Text: (866) 833-6546, to chat or view other resources visit: TeenLink.org
- Trained teens offer guidance to teens who have issues or questions, 7 days a week. 7 days a week from 6:00 p.m. - 9:30 p.m.
- SUD specialists available Monday – Friday from 2:00 p.m. -10:00 pm.
- Text and Chat are available 7 days a week from 6:00 p.m. -10:00 p.m.
WA Warm Line: (877) 500-9276
Peer support for people with emotional and mental health challenges, 7 days a week. Monday-Friday from 5:00 p.m. -9:00 p.m. and Saturday - Sunday from 12:30mp.m. - 9:00 p.m.
WA Perinatal Support Line: (888) 404-7763 or perinatalsupport.org
Mental health support, information and referrals for pregnant women and new parents. Parent support warmline is available Monday - Friday 9:00 a.m. - 4:30 p.m. and provides prompt call backs on evenings and weekends. Text and email are also available for support.
Washington Listens: (833) 681-0211
Washington Listens is a free, anonymous service for anyone in the state. Washington Listens provides support to people who feel sad, anxious, or stressed due to the events of this year including COVID-19 and the wildfires. It is a partnership of several agencies from across the state that provides emotional and mental support to individuals and families during these trying times, Washington Listens can provide information to local resources and additional support, based on your needs. Support is available Monday -Friday from 9:00 a.m. - 9:00 p.m. and Saturday - Sunday from 9:00 a.m. - 6:00 p.m.
AL-Anon & ALA-Teen: 888-4AL-ANON (888-425-2666)
Support for people whose loved ones have alcohol and drug-related problems.
Substance Abuse and Mental Health National Health Line: (800) 662-HELP (4357).
Non-emergent behavioral health services and finding a provider:
Molina Healthcare covers outpatient and inpatient behavioral health treatment services with licensed mental health and substance use disorder specialists.
How to find a behavioral health provider:
You can visit our Find a Provider page here and follow these easy steps:
- Select Your city or enter zip code
- "Distance Within" - Select miles of how far You want to travel
- "Coverage" - select Marketplace
- "Provider Type" - select "Behavioral Health"
- Click "Search"
Care access standards and getting help finding care
Molina does not require members to have a referral when seeking Behavioral Health Services. Some provider systems may require a referral for an appointment. If you are seeking covered mental health and/or SUD treatment services that may require a referral or is considered to be specialty care, these services must be made available to you within 15 business days of requesting a referral or a specialty appointment with a behavioral health provider.
If the services you may need do not require a referral or are not considered specialty care, these services must be made available within 10 business days of making a request for an appointment with a behavioral health provider. If you are unable to schedule an appointment within these timeframes, please call Molina Member Services at (888) 858-3492, TTY 711.
How to file a complaint with the Washington State Office of the Insurance Commissioner (OIC):
You can submit a complaint online via the OIC’s website: https://www.insurance.wa.gov/file-complaint-or-check-your-complaint-status or call the OIC’s toll-free insurance consumer hotline at (800) 562-6900.
Find helpful resources, plan materials, payment information and more.
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