Important Mental Health and Substance Use Disorder Treatment Information

Open as a new window for surveyTake a survey

Your health is important to us! We have compiled a list of Behavioral Health resources that are available to You, Your Family or authorized representative for an emergency or crisis intervention:

National Suicide Prevention Lifeline: (800) 273-8255, Text 741741 or suicidepreventionlifeline.org.

  • The Lifeline provides 24/7, free and confidential support for people in distress, prevention and crisis resources for You or Your loved ones, and best practices for professionals.

Washington Crisis Connections:

  • For immediate help in times of emotional crisis for You, Your family, or friends in need, call the 24-Hour Crisis Line: 866-4CRISIS or (866) 427-4747

Washington Recovery Help Line: (866) 789-1511 or warecoveryhelpline.org

  • Washington Recover Help Line is an anonymous and confidential help line that provides crisis intervention and referral services for individuals in Washington State. Professionally trained volunteers and staff are available to provide emotional support 24-hours a day, seven days a week. In addition, they can suggest local treatment resources for substance use, problem gambling, and mental health, as well as to other community services.

WA Teen Link - Phone & Text: (866) 833-6546, Chat and other Resources: TeenLink.org

  • Trained teens offer guidance to teens who have issues or questions, 7 days a week. 7 days a week from 6:00-9:30PM, SUD specialists available Monday – Friday from 2:00-10:00PM. Text and Chat are available 7 days a week from 6:00-10:00PM.

WA Warm Line: (877) 500-9276 Toll-Free

  • Peer support for people with emotional and mental health challenges, 7 days a week. Monday-Friday from 5:00-9:00 PM and Saturday-Sunday from 12:30-9:00 PM

WA Perinatal Support Line: (888) 404-7763 or perinatalsupport.org

  • Mental health support, information and referrals for pregnant women and new parents. Parent support warmline is available Monday-Friday 9:00AM-4:30PM and provides prompt call backs on evenings and weekends. Text and email are also available for support.

Washington Listens: (833) 681-0211

  • Washington Listens is a free, anonymous service for anyone in the state. Washington Listens provides support to people who feel sad, anxious, or stressed due to the events of this year including COVID-19 and the wildfires. It is a partnership of several agencies from across the state to provide emotional and mental support to individuals and families during these trying times, They can provide information to local resources and additional support, based on needs You may have. Support is available Monday-Friday from 9:00AM-9:00PM and Saturday-Sunday from 9:00AM-6:00PM.

AL-Anon & ALA-Teen: 888-4AL-ANON (888-425-2666)

  • Support for people whose loved ones have alcohol and drug-related problems.

Substance Abuse and Mental Health National Health Line: (800) 662-HELP (4357).


Behavioral Health Services and Finding a Provider:

Molina Healthcare covers outpatient and inpatient behavioral health treatment services with licensed mental health and substance use disorder specialists.

How to find a behavioral health provider:

You can visit our Find a Provider page here and follow these easy steps:

  1. Select Your city or enter zip code
  2. "Distance Within" - Select miles of how far You want to travel
  3. "Coverage" - select Marketplace
  4. "Provider Type" - select "Behavioral Health"
  5. Click "Search"


How do members get care?

If You are having trouble finding a Behavioral Health Provider or if You need help locating a Behavioral Health Provider please call Molina Member Services at (800) 869-7165, TTY 711.

Molina does not require members to have a referral when seeking Behavioral Health Services. Some provider systems may require a referral for an appointment. If You are seeking covered mental health and/or SUD treatment services that may require a referral or is considered to be specialty care, these services must be made available to You within 15 business days of requesting a referral or a specialty appointment with a Behavioral Health Provider.

If the services You may need do not require a referral or are not considered specialty care, these services must be made available within 10 business days of making a request for an appointment with a Behavioral Health Provider. If the You are unable to schedule an appointment within these timeframes, please call Molina Member Services at (800) 869-7165, TTY 711


How to file a Complaint with the Washington State Office of the Insurance Commissioner:

You can submit a complaint online via the OIC’s website: https://www.insurance.wa.gov/file-complaint-or-check-your-complaint-status or call the OIC’s toll-free insurance consumer hotline at (800) 562-6900

Download the Molina Mobile App

You can make a payment, change your doctor, view service history and request a new ID card from the palm of your hand.