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We're here to help!

We're here to help!

When bad weather or natural disasters happen, your safety and well-being are our top concerns. We want to make sure you get the help you need.

Disaster assistance programs and community resources

FEMA disaster recovery support

Help from the government is available to those affected by disasters. Visit DisasterAssistance.gov to learn how to apply and what help may be available to you.

State disaster resources

State disaster relief is also available. Visit www.redcross.org/get-help for more details.

Getting care during emergencies

Medication

If you cannot get a medication at your regular pharmacy, you can try getting it at a different location by:

  • Going to the same pharmacy chain (same pharmacy name) in another location.
  • Bringing your prescription container to a new pharmacy (different pharmacy name).
  • Asking your doctor to contact a new pharmacy.
  • Asking a new pharmacy to call your regular pharmacy to transfer your prescription (if your regular pharmacy is open).

24-hour Nurse Advice Line

For medical guidance at any time, call our 24-hour Nurse Advice Line:

English: (888) 275-8750
Spanish: (866) 648-3537
(TTY: 711)

Our nurses are here to answer your health questions.

Virtual care with Teladoc Health

During emergencies, it may be hard to visit a doctor in person.

Ask your doctor if you can make a virtual appointment.

Molina Apple Health (Medicaid) and Marketplace members can simply search Teladoc Health for virtual health appointments, including licensed therapists and psychiatrists.

If you are a Medicare member, you can simply search the Molina Provider Online Directory to find a Primary Care Physician who is able to provide services online or over the phone.

Stay safe. Feel supported.

We're here for you every step of the way. If you need help with your medical care, medication or supplies, don't hesitate to reach out!

Apple Health (Medicaid)

(800) 869-7165, TTY 711, 7:30 a.m. – 6:30 p.m., Monday — Friday.

Marketplace

(888) 858-3492, TTY 711, 8:00 a.m. – 6:00 p.m., Monday — Friday.

Medicare

(800) 665-1029, (TTY: 711), 8 a.m. – 8 p.m., 7 days a week.