Members

Non-emergency medical transportation

man in wheelchair getting into vehicle

Do you need a ride to a medical appointment?

Molina partners with MTM/Veyo to provide you with non-emergency medical transportation services.

Please call Veyo three business days before your appointment and have the following information ready:

  • Your AHCCCS ID number
  • Your appointment date and time 
  • Your medical provider’s name and address
  • Your pick-up address
  • The type of vehicle you need (standard/ambulatory, wheelchair, stretcher)
  • Are additional passengers traveling with you? One additional passenger is permitted.


To book your ride, call MTM/Veyo at (833) 474-5060 Monday - Friday from 8 a.m. - 6 p.m.

If you have questions, call Molina Member Services at (800) 424-5891 (TTY: 711). 


Please note:

  • Be ready 30 minutes before your scheduled pickup time.
  • Urgent trips will be handled the same day and are subject to a 1-hour service window from the time of your reservation.
    • Urgent trips include:
      • Discharges
      • Dialysis
      • Urgent care
      • Cancer treatment
      • Pre/post-surgery
      • Surgery
      • Wound care
      • Same-day mental health
        • Member Services will call in to request these trips
      • Same-day pain management visits when your provider confirms you cannot wait to be seen within the normal 72-hour reservation notice
      • Same-day doctor visits when you are sick and your physician confirms you cannot wait to be seen within the normal 72-hour reservation notice
    • Members under 18 years of age must be accompanied by an adult at least 21 years or older.
    • You must provide all necessary child-safety/booster seats and durable medical equipment (wheelchairs, scooters, canes, etc.).
    • Reservations can be made for trips occurring in the current or following month
    • For a return ride when you are not sure how long your appointment will last:
      • Call MTM/Veyo at (833) 474-5060.
      • MTM/Veyo has up to 60 minutes from the time of your call to pick you up.

You may have to pay for services that are not covered. You may also have to pay for services from providers not part of our network. If the services were an emergency, you don’t have to pay. If you need help, call Member Services.