Molinalogo

Member Services

For more information, or if you have questions around care coordination, provider directory access, billing questions, or any other inquiries, please contact Member Services.

Molina Care Connections (Preventive Care Services)   
(844) 847-9954
Monday – Friday, 8 a.m. to 7 p.m. local time
Saturday, 8 a.m. to 5 p.m. local time

Senior Whole Health SCO
Attn: Member Services
1075 Main Street, Suite 400
Waltham, Massachusetts 02451

Toll Free: (888) 794-7268
TTY: 711
7 days a week, 8 a.m. to 8 p.m., local time
(Assistive technologies, including self-service and voicemail options, are available after regular business hours, on Saturdays and Sundays, and on holidays)

If you are not a Senior Whole Health SCO member and would like additional information, please call

Toll Free: (888) 566-3526
TTY: 711
Monday to Saturday, 8 a.m. to 8 p.m., local time

Pharmacy Call Center

Toll Free: (800) 665-3086
TTY: 711
7 days a week, 8 a.m. to 8 p.m., local time

Nurse Advice Line 

Toll Free: (888) 794-7268
TTY: 711
7 days a week, 24 hours a day 

Service Area of Massachusetts

The service areas covered by Senior Whole Health SCO Medicare in the state of Massachusetts are:

Senior Whole Health SCO (HMO D-SNP) and Senior Whole Health SCO NHC (HMO D-SNP): Bristol, Essex, Hampden, Middlesex, Norfolk, Plymouth, Suffolk, and Worcester counties

Service Area beginning January 1, 2026:

Senior Whole Health SCO (HMO D-SNP) and Senior Whole Health SCO NHC (HMO D-SNP): Bristol, Essex, Franklin, Hampden, Hampshire, Middlesex, Norfolk, Plymouth, Suffolk, Worcester counties