Molina Complete Care for MyCare Ohio Contact Information
We're here for you. Give us a call or use one of our digital tools to get your questions answered.
My Molina
You can manage your Molina Complete Care for MyCare Ohio plan from your phone or online with My Molina. With My Molina, you can:
- View your coverage details
- Find doctors
- See and print your member ID card
- View claims
- Update your contact information
Download the My Molina mobile app from the Apple App Store or Google Play Store. Use the My Molina Member Portal if you prefer a desktop version.
Phone Numbers
Member Services and Care Coordination
(855) 665-4623 (English & Español)
TTY: 711
8 a.m. to 8 p.m., local time, excluding holidays, Monday - Friday
24-Hour Nurse Advice Line
Call the Nurse Advice Line if you need advice about health problems, where to go for care, your prescribed drugs, and more.
(855) 895-9986 (English & Español)
TTY: 711
24 hours a day, 7 days a week
24-Hour Behavioral Health Crisis Line
Call the Behavioral Health Crisis Line if you are not sure what to do for a mental health problem.
(855) 895-9986 (English & Español)
TTY: 711
24 hours a day, 7 days a week
After-Hours Care Coordination
To get help with health questions outside of regular business hours, call our Nurse Advice Line.
(855) 895-9986 (English & Español)
TTY: 711
24 hours a day, 7 days a week
To Schedule Transportation
Call transportation specialists to schedule, cancel or manage a ride.
(844) 491-4761 (English & Español)
TTY: 711
24 hours a day, 7 days a week
Over-the-Counter (OTC)
Call NationsOTC Member Experience for questions or help with your Molina Complete Care Card.
(866) 420-4010
TTY: 711
8 a.m. to 8 p.m., local time, excluding holidays, Monday - Friday
NationsOTC.com/Molina
Silver&Fit® Fitness Program
(855) 665-4623
TTY: 711
8 a.m. to 8 p.m., local time, excluding holidays, Monday - Friday
SilverandFit.com
Technical Support for MyMolina.com
(866) 449-6848
TTY: 711
9 a.m. to 9 p.m., local time, excluding holidays, Monday to Friday
Mailing Address
Molina Healthcare of Ohio
P.O. Box 349020
Columbus, OH 43234-9020
The Molina Healthcare office is closed on the following days:
New Year's Day
Martin Luther King Jr. Holiday
Memorial Day Holiday
Independence Day
Labor Day
Thanksgiving Day
Day after Thanksgiving
Christmas Eve Day - Open 7 a.m. until Noon
Christmas Day
New Year's Eve Day - Open 7 a.m. until Noon
A holiday that falls on a Saturday is observed on the Friday before. A holiday that falls on a Sunday is observed the Monday after.
*There are other options after our normal hours. These include self-service and voicemail. Use these options on weekends and holidays.