Alert! Disaster Information and Resources
Background:
In the wake of last Friday night’s devastating storms, we’re checking with our provider community to make sure you have what you need to serve your patients. While our hearts go out to anyone impacted in any way by this weekend’s catastrophic weather event, we are particularly concerned about our members and providers in impacted counties, (i.e., FEMA-designated areas). A full listing of FEMA-designated areas can be found here.
If you are having trouble opening your practice, your local health department, urgent care, or local hospitals may be able to assist with your patients. A listing of nearby providers can be found using our provider online directory or by calling us at (844) 236-1464.
Emergency Rx Support
If your Medicaid member has lost their prescription due to recent tornadoes, emergency prescriptions are covered. You can find a nearby pharmacy Provider Directory or by calling 1-800-349-0679.
Molina has activated emergency services to allow the appropriate submission clarification code to override certain denials for members impacted by the tornadoes on April 26, 2024 in certain impacted counties. This override will allow pharmacy providers to override claim denials for early refills only – all other edits will remain in place, including prior authorization and eligibility.
Additional Resources
- Red Cross: 800-RED-CROSS or www.redcross.org/en/where to locate resources near the member
- Iowa Emergency Management: 515-725-3231 or https://homelandsecurity.iowa.gov/county-em/
- FEMA: 1-800-621-3362 or https://www.disasterassistance.gov/ to access an application for FEMA assistance
Molina Healthcare of Iowa is committed to serving our community. We’re here to help you however we can. If there is anything you need, please don’t hesitate to contact us at Provider Services at (844) 236-1464 or your Provider Relations Representative