Welcome Kentucky Providers
Contracted providers are an essential part of delivering quality care to our members. We value our partnership and appreciate the family-like relationship that you pass on to our members.
As our partner, assisting you is one of our highest priorities. We welcome your feedback and look forward to supporting all your efforts to provide quality care.
If you have any questions, please call Provider Services at (844) 859-6152.
***** REMINDER ALERT*****
2025 Model of Care Training and Attestation must be completed by all contracted providers no later than 12/31/25.
Please click on the links below to access our quick training guide, training link and attestation form.
Provider Portal
Providers and third-party billers can use the no cost Provider Portal to perform many functions online without the need to call or fax Passport. Registration can be performed online. Passport offers Portal services on two platforms. The table below outlines the services available on each Portal platform:
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TMG Availity Essentials Provider Portal Log In to TMG |
Availity Portal |
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Register at the weblink above. Customer service available Monday - Friday, 8 a.m. – 8 p.m. local at (844)-859-6152. |
Register at the weblink above. Registration support available Monday - Friday, 9 a.m. – 8 p.m. ET at (800) 282-4548. |
Passport Connect Days
Passport will also be hosting Provider Connect Days at our One Stop Help Center across Kentucky. Our Utilization Management (UM) staff will be onsite and available for providers to walk in and obtain onsite training and answer questions about Behavioral Health authorizations. Below are the dates and locations to meet with our UM staff.
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Date |
Open House Format |
OSHC Location |
OSHC Address |
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10:00 AM - 3:00 PM EST |
Covington |
|
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Wednesday, April 15, 2026 |
10:00 AM - 3:00 PM EST |
Louisville |
28 W Broadway, Louisville, KY |
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Wednesday, May 20, 2026 |
10:00 AM - 3:00 PM EST |
Lexington |
|
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Wednesday, June 17, 2026 |
10:00 AM - 3:00 PM EST |
Hazard |
24 Grand Vue Plaza Hazard, KY |
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Wednesday, July 15, 2026 |
10:00 AM - 3:00 PM CST |
Owensboro |
|
|
|
10:00 AM - 3:00 PM CST |
Bowling Green |
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10:00 AM - 3:00 PM EST |
Louisville |
2028 W Broadway Louisville, KY |
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10:00 AM - 3:00 PM EST |
Lexington |
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Important Reminder:
It is important to Passport and your patients that your provider directory demographics are accurate. Please visit our Provider Online Directory to validate your information and notify us if there are any updates.
Please notify Passport at least 90 days in advance when you have any of the following:
- Change in office location,
remit location, office hours, phone, fax, or email - Addition or closure of office location
- Addition or termination of a provider
- Change in Tax ID and/or NPI
- Open or close your practice to new patients (PCPs only)