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Member Services
For more information, or if you have questions around care coordination, provider directory access, billing questions, or any other inquiries, please contact Member Services.
Senior Whole Health SCO (HMO D-SNP) and Senior Whole Health SCO NHC (HMO D-SNP)
Senior Whole Health SCO Attn: Member Services
1075 Main Street, Suite 400
Waltham, Massachusetts 02451
Toll Free: (888) 794-7268
TTY:711
7 days a week, 8 a.m. to 8 p.m., local time
(Assistive technologies, including self-service and voicemail options, are available after regular business hours, on Saturdays and Sundays, and on holidays)
If you are not a Senior Whole Health SCO member and would like additional information, please call
Toll Free: (888) 566-3526
TTY: 711
Monday to Saturday, 8 a.m. to 8 p.m., local time
Service Area of Massachusetts
The service areas covered by Senior Whole Health SCO Medicare in the state of Massachusetts are:
Senior Whole Health SCO (HMO D-SNP) and Senior Whole Health SCO NHC (HMO D-SNP): Bristol, Essex, Hampden, Middlesex, Norfolk, Plymouth, Suffolk, and Worcester counties
Service Area beginning January 1, 2026:
Senior Whole Health SCO (HMO D-SNP) and Senior Whole Health SCO NHC (HMO D-SNP): Bristol, Essex, Franklin, Hampden, Hampshire, Middlesex, Norfolk, Plymouth, Suffolk, Worcester counties