Teladoc, also known as Virtual Care , provides medical care for eligible Molina Marketplace members online or over the phone. It’s a convenient way to receive medical care without leaving your home or wherever you are.
All Molina Marketplace members are eligible for virtual visits through Teladoc.
Teladoc doctors are U.S. board-certified in Internal Medicine or Family Practice. They average 20 years of experience and are licensed in your state. Their day-to-day practice involves providing quality medical care online and over the phone.
No. Teladoc is for when you need care now for non-emergency medical issues. It’s a convenient alternative to urgent care and ER visits.
You can visit with a Teladoc doctor through your phone, internet video through the secure member portal, or video through the Teladoc mobile app.
The average call-back time is just 10 minutes. If you miss the doctor's call, you will be returned to the bottom of the waiting list. Your request will be cancelled if you miss three calls.
No. There is no time limit for Teladoc visits.
Yes, Teladoc doctors can prescribe short-term medication for a wide range of conditions. Our doctors don’t prescribe substances controlled by the DEA, or nontherapeutic and/or certain other drugs which are considered harmful because of potential abuse.
When you go to your pharmacy to pick up the prescription, you must show your insurance card and you will be responsible for any applicable copay or coinsurance.
Yes! As a Molina member, your online visits cost you nothing. However, cell phone and internet usage rates from your service provider apply.
Yes. You have 24/7 access to your electronic medical record. You can download a copy online from your account or call Teladoc and ask us to mail or fax your medical record.
Log in at Teladoc.com/MolinaMarketplace by clicking “Member Login” at the top of the page, or use the Teladoc Health mobile app. You can also call (800) Teladoc (800 835-2362).
If I want to talk on the phone instead of going online, how do I request a consult?
Call Teladoc at (800) Teladoc (800 835-2362) and speak directly to an agent to ask for a consult.