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Evaluates the quality of health care through HEDIS® (Healthcare Effectiveness Data and Information Set).
These scores tell us if you have received the preventive screenings and treatment care you need. The scores look at how often members receive services such as flu shots, immunizations, eye tests, cholesterol tests and prenatal care for members who are pregnant.
Surveys members’ satisfaction with health care. One type of survey is called CAHPS® (Consumer Assessment of Healthcare Providers and Systems).
This tells us if you are happy with your care and your provider. It also tells us what we can do better for our members, like getting the right type of appointment at the right time and having enough providers to take care of your needs.