CAHPS® Results
Medicaid Children with Chronic Conditions (CCC), Consumer Assessment of Healthcare Providers and Systems (CAHPS®), Annual Results.
Molina’s scores for the past two years are below. You can see how Molina performs compared to our target goal.
|
Measure |
2023 Rate |
2023 Goal |
2024 Rate |
2024 Goal |
|
Getting Care Quickly |
87.9% |
88.5% |
87.60% |
89.35% |
|
Getting Needed Care |
83.3% |
85.6% |
88.25% |
85.7% |
|
Coordination of Care |
83.9% |
86.5% |
85.29% |
85.71% |
|
Rating of All Health Care |
73.2% |
70.7% |
70.43% |
71.9% |
|
Rating of Personal Doctor |
80.4% |
77.8% |
75.90% |
78.53% |
|
Rating of Specialist Seen Most Often |
NA |
73.6% |
NA |
74.62% |
|
Rating of Health Plan |
72.1% |
73.8% |
72.16% |
73.76% |
NA = Not Available
NB = No Benefit
NR = Not Reported
NQ = Not Required
BR = Biased Rate