CAHPS® Results

Medicare Consumer Assessment of Healthcare Providers and Systems (CAHPS^®) Annual Results.

Molina’s scores for the past two years are below. You can see how Molina performs compared to our target goal.

Measure	2023 Rate	2023 Goal	2024 Rate	2024 Goal
Getting Care Quickly	81	78	85	84
Getting Needed Care	83	81	81	82
Coordination of Care	88	86	87	87
Customer Service	93	90	90	91
Rating of Health Plan	88	88	86	88
Rating of All Health Care	88	87	86	87
Getting Needed Prescription Drugs	90	90	88	90
Rating of Drug Plan	88	87	86	87
Annual Flu Vaccine	63	74	60	71

Every year, Medicare evaluates plans based on a 5-star rating system. For STAR ratings, please visit [Medicare Plan Finder or CMS.gov].

[MLI Taglines required on materials non-small sized only, therefore 8.5x11 paper output include all Multi-Languages taglines located here.]

H8176_25_8194_SCHCRates_C

Thank you!