Broker Services Team

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Molina’s BST takes pride and responsibility in providing the highest level of service to our partners.

Please contact us at 855-885-3179 Monday through Friday – 6:00 AM to 6:00 PM (MST) and press one of the following options:

Broker Services

Option 1 or email us at

  • General inquiries
  • Broker Portal Access/Issues
  • Support on Marketplace Plan Benefit Inquires
  • Provider Network Status

Broker CARE Team

Option 2 or email us at

  • Assist you with your Molina client’s escalated issues:
  • Access to Care Issues
  • Billing Issues
  • Enrollment Status
  • Terminated in Error

Broker Commission Reconciliation

Option 3 or email us at

  • Agency Commission Statements
  • Agent Book of Business Reconciliation
  • Reconciliation of Broker’s Agent of Record spreadsheets
  • Molina Logo Requests

Broker Contracting

Option 4 or email us at

  • Agency contracts
  • Manage Agent/Agency Ready to Sell (RTS) Requirements
    • Errors and Omission
    • Certification
    • Appointment(s)
    • License(s)