Timely Access to Care

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Your doctor’s office should give You an appointment in the time frames listed below. Exceptions may apply to these timely access standards if the Department of Managed Health Care (DMHC) has found exceptions to be permissible.

Appointment information
Appointment Type Access Standard
Urgent care appointments not requiring Prior Authorization
(including primary care or Specialist Physician) 		within 48 hours
Urgent care appointments requiring Prior Authorization
(including primary care or Specialist Physician) 		within 96 hours
Non-urgent appointments for primary care within 10 business days
Non-urgent appointments with Specialist Physician within 15 business days
Non-urgent appointments with a non-physician mental health care providers within 10 business days
Non-urgent appointments for ancillary services for the diagnosis or treatment of injury, illness or other health conditions within 15 business days
Telephone triage waiting time not to exceed 30 minutes

Molina can help you make an appointment, and we provide interpreter services at no cost to You, 24 hours per day. Just call Us toll-free at 1 (888) 858-2150.

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