QHP Results

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QHP Results

Marketplace QHP Annual Results.

Molina’s scores for the past two years are below. You can see how Molina performs compared to our target goal.

Measure

2023 Rate

2023 Goal

2024 Rate

2024 Goal

Access to Care

64.9%

74.0%

62.5%

74.1%

Access to Information

53.9%

54.7%

52.5%

54.3%

Coordination of Care

79.7%

85.3%

83.1%

85.5%

Customer Service

68.2%

73.4%

64.9%

73.9%

Medical Assistances with Smoking and Tobacco Use Cessation

23.8%

60.7%

35.0%

60.7%

Rating of Health Plan

71.0%

73.9%

74.1%

74.1%

Rating of All Health Care

76.8%

81.3%

78.7%

81.9%

Rating of Personal Doctor

85.7%

89.1%

88.1%

89.5%

Rating of Specialist Seen Most Often

85.1%

86.9%

83.0%

87.1%

Molina Healthcare of California Overall Marketplace Quality Rating = 3 Stars

CMS rates qualified health plans (QHPs) offered through the Exchanges using the Quality Rating System (QRS), which is based on third-party validated clinical measure data and QHP Enrollee Survey response data. CMS calculates QRS ratings annually using a 5-star scale. QHP issuers contract with HHS-approved survey vendors that independently conduct the QHP Enrollee Survey each year. QRS ratings and QHP Enrollee Survey results may change from one year to the next. For more information, please see CMS’ Health Insurance MarketplaceSM  Quality Initiatives website at: CMS.gov

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